Terms & Conditions

The terms of our Guest Agreement are intended to help you enjoy a safe, reliable, and convenient stay. 

Guest Agreement

Kingston Residence Vacation Rentals, Inc. (hereafter referred to as “Kingston Residence Vacation Rentals”, “we”, “us”, or “our”) provides rental management services on behalf of homeowners (“Owners”) who rent their properties (including the associated fixtures and furnishings)(the “Home”) to guests (the “Guest” or “you”) seeking accommodations on a short term or long term basis (collectively, the “Services”). We are the Owner’s property manager and authorized agent, who will perform the Services related to your reservation. By using the Home and Services, you agree to comply with and be legally bound by the terms and conditions of this guest agreement (the “Agreement”). This Agreement only applies to short-term rentals and not long-term or leased rentals, which will be governed by the specific terms of your Residential Lease agreement with us if applicable.

  1. Policies: Please treat our Owner’s Home with the care you would at your own home and abide by the following policies:  
  • Behave as you would in any home in which you live, with respect for property and neighbors.
  • Unless otherwise stated in the Home listing, you must be over the age of 25.
  • You will be an occupant of the unit during the entire reserved period and other occupants of the Home during your stay will be family members, friends, responsible adults or children under direct adult supervision.
  • Do not exceed the maximum occupancy of the Home.
  • Do not exceed the maximum parking of the Home, if applicable:
  • No parties, noise that can be heard beyond the Home lot line or in adjacent units, or any illegal activity may occur at the Home.
  • No pets are allowed in the unit at any time.
  • No smoking is allowed in the Home or on the balcony or deck.
  • Check-in time is 4 pm and check-out time is 10 am. 
  • Please use common courtesy at the Home by keeping it clean, reporting any problems or damages, washing dishes as used, taking garbage to the outside bins, leaving towels in the bathrooms and sheets in the bedrooms, and not re-arranging furniture.
  • Our cancelation policy is as follows: If you cancel 15 days or more before arrival, you will receive a full refund, cancellations of 8 – 14 days before arrival will receive a 50% refund (minus any service fees), and cancellations of 0 – 7 days before arrival will not be refunded.
  1. Cleaning: Each home will be cleaned and inspected after your departure. We ask that you help the cleaning crew as much as possible, as they appreciate simple things like leaving the Home tidy, running the dishwasher, and taking out the trash. 
  1. Pools, Beaches, Recreational Equipment of Any Kind: If the Home that you have reserved includes a pool or hot tub, or is on a beach, these can all be obviously dangerous. Guests should observe and adhere to all rules and policies as posted at the Home and supervise all children at all times. Lifeguards are not provided. Decks and patios can be slippery when wet and can result in injury to anyone who is not careful. Guests accept and assume all risks involved in or related to the use of a pool, hot tub, beach and deck/patio areas. Guest accepts and assumes all risks involved in or related to any of the following: recreational equipment of any kind, including but not limited to beach or pool equipment, golf cart, bicycles, docks, boats, paddleboards or other floating devices, pool or ping pong tables, game or sports equipment.
  1. Excessive Wear and Tear, Noise and Occupancy: If excessive wear and tear are found for the Home, or additional cleaning is necessary due to spills, trash left on site, stains to furniture, carpeting, linens, paint, wallpaper, or flooring, Guest authorizes Kingston Residence to charge Guest for additional fees. Tenant will be provided with a receipt for any additional fees incurred upon request or as required by local laws or regulations. If at any time the maximum number of the Home’s occupants is exceeded or if we receive information about excessive noise, Kingston Residence has the right to evict the Guest and all occupants immediately and to charge the Guest a minimum service fee of $250 with no refund for the balance of the remaining reservation. If any sign of smoking is discovered Guest authorizes Kingston Residence to charge Guest an additional minimum $500 cleaning fee. Per the master HOA, no pets are allowed except those of a deeded homeowner, if any sign of a pet is discovered, then Guest authorizes Kingston Residence to charge Guest an additional minimum $500 cleaning fee. If a pet is discovered while still occupying the unit, the pet must be removed immediately. Kingston Residence will return any balance of a security deposit to Guest, less any charges or amounts owed by Guest, within fourteen (14) days after the end of the reservation or as otherwise required by local laws or regulations. Any charges owed by Guest may be charged by Kingston Residence to Guest’s card on file in addition to seeking any relief provided by law.  
  1. Maintenance and Access: We have the right to enter the Home at any time during guest stay and we will diligently attempt to address maintenance issues as they occur. This is an associated risk of renting a single-family residence or condo. If a maintenance issue occurs that cannot be fixed in a reasonable amount of time or if the Home is unavailable for any reason as determined at our discretion, and significantly affects your stay; we reserve the right to refund at our discretion or offer to relocate you to another home.
  1. Phone and Internet: Unless otherwise specified, all homes are equipped with a high-speed Wi-Fi connection where service is available and we will provide you with any required Wi-Fi passwords. We do provide a landline phone for all homes for safety reasons but do suggest that you please use your mobile phone or Wi-Fi enabled phone for calls.
  1. Furnished Rental and Supplies: Kingston Residence properties are fully furnished properties that will include bedspreads, linens, blankets, pillows, towels, a fully equipped kitchen, TV, and furnishings unless otherwise specified. A limited starter supply of paper products, bath and dish soap are provided, but will not be replaced if consumed during your stay so we recommend bringing additional personal items with you. Pantry staples (salt, pepper, foils, wraps, etc.) are generally not provided in the unit, if there is a special type of item you are accustomed to using please provide for those items by bringing them with you.
  1. Weather and Other Unforeseen Events: Kingston Residence does not accept liability for any inconveniences arising from any temporary defects or stoppage in supply of water, gas, electricity or plumbing, damage caused by weather/road conditions, natural disasters, acts of God or other reasons beyond its control. No refunds will be given for any delays or cancellations due to such conditions. Travel Insurance is highly recommended for any stay.
  1. Homeowners Association: Kingston Residence cannot warrant the usability or condition of amenities provided through homeowner associations, including, but not limited to pools, hot tubs, clubhouses, tennis courts, golf facilities, and picnic & beach facilities.
  1. Indemnity: Neither Owner nor Kingston Residence assumes any liability for loss, theft, damage or injury to Guest, his/her guests or other occupants in the Home. The Guest, for himself/herself, his/her heirs, assignors, executors and administrators, fully releases and discharges Owner and Kingston Residence from any and all claims, demands and causes of action by reason of any injury or whatever nature which has or have occurred, or may occur to the Guest, his/her guests or other occupants of the Home as a result of, or in connection with the occupancy of the Home and agrees to hold Owner and Kingston Residence free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties or liabilities of the parties to this Agreement, or their principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.
  1. Sale Contingency or Unavailability: In the rare event the Home that that you have reserved is for sale, is sold or is otherwise unavailable for any reason as determined by Kingston Residence, then Kingston Residence, in Kingston Residence’s discretion, reserves the right to provide Guest with a comparable home at no additional cost to the Guest or cancel and refund Guest’s reservation.
  1. Identification and Compliance: All guests are subject to our identification and risk screening process, which may require the Guest to provide personal, credit card and other information as determined by Kingston Residence prior to staying in the Home. We may cancel a reservation at any time if Guest fails to complete our Guest identification and risk screening process as determined at our discretion. Kingston Residence does not prefer, limit or discriminate because of race, color, religion, sex, handicap, familial status, or national origin.
  1. Travel Insurance: Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family member or traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, concierge and 24/7/365 emergency assistance. We strongly recommend you purchase this valuable protection. Additional terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions.

You can review the Description of Coverage or Insurance Policy here: https://www.csatravelprotection.com/certpolicy.do?product=G-330COAST

  1. Damage Insurance: As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00 USD. Any damages that exceed $3,000.00 USD or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00 USD. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy here: https://www.csatravelprotection.com/certpolicy.do?product=G-20VRD. The Vacation Rental Damage Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly Kingston Plantation any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Kingston Plantation directly if you do not wish to participate in this assignment.
  2. Other Terms and Conditions: Your booking is subject to the Kingston Residence Terms, Privacy Policy and this Guest Agreement. If you would like to extend your reservation for additional dates, please call us at 1-843-497-7386 or email at Kingston.Residences@Hilton.com for availability and pricing.